Patron Website guide

You will need to log in to your TNC account to access member-only pages or if you want to perform self-service functions such as changing your email preferences, renewing or upgrading your membership, or paying an invoice.

Note: New patrons are automatically logged in after supplying their email address when they apply for membership, register for an event, or make a donation.

Click the Login link to open the login box at the top right corner of the website.

 

In the log in fields, please enter your TNC account credentials – your email and password – then click the Login button. If you do not remember your password, click the Forgot password link next to the Login button. You can enter your email address to receive a reset password link via email.

When you first log in to TNC's website, you will be required to accept the terms of use before proceeding.

After you log in, a message may appear with links in the bottom right corner. Messages may occur if you have unpaid invoices or incomplete registrations, or are lapsed, overdue, or within a week of your membership renewal date.

You can click any of these links to resolve the corresponding issue.

Changing Your Password

Passwords are automatically generated and emailed to you when you become a member, register for an event, or make a donation. Passwords can also be set manually by a TNC Site Administrator (give us a call or send us an email and we'll take care of it). 

You can change your password by clicking the Change password link that appears below the link to your account profile icon after you log in to the site.

On the screen that appears, you enter your current password, the new password, and the new password again for confirmation.

Password requirements: 

• Minimum of 7 characters
  
• Maximum of 50 characters
  
• Any combination of letters, numbers and characters (except spaces)
• Passwords are case sensitive.

Setting Your Email Preferences

You can also renew your membership from our website by navigating to your member profile.  To view your member profile, log in to our website and click the link to your member profile. The link will appear by clicking on your name and then View profile.   

Once you have arrived at your member profile, click the Renew until... button on your Profile page. Alternately you can change your membership level at that time as well (Consider our auto-renewal membership and save having to do these steps manually every year!)

After you click the Renew button, you can review and update your membership details, then click the Update and next button. Then, click the Confirm button to confirm the renewal request. You will be taken to the Invoices and payments page where you can pay for the invoice for the renewal.

Until the payment is made, a Balance due notification will be shown on the notification bar.

A message will be displayed on your member profile.

If you would like to change your membership level, click the Change membership button. Choose a new membership level then click the Next button. After reviewing your choice and updating any profile details, you click the Confirm and next button. Finally, you click the Confirm button to confirm the level change request. You will be taken to the Invoices and payments page where you can pay the membership fee.

Note: The full price of the new membership term will be billed, and the next renewal date will be calculated based on new level settings and payment date. There is currently no pro-rating based on the previous membership level.

After the online payment is completed, your membership record will be updated with a new membership level and renewal date. Until the payment is received, notice about the level change is shown on the your profile, along with the option to view and pay the invoice.

Viewing invoices and making payments

If you have any unpaid invoices, a message will appear after you log in to the TNC site in the bottom right corner.

To view or pay the outstanding invoice, click Balance due. You will be taken to the Invoices and payment tab on your member profile. 

Here you can view and pay invoices, and view past payments. 

You can also access this screen by displaying your member profile then clicking Invoices and payments.

To pay one or more outstanding invoices, click the checkbox beside the invoice(s) you want to pay, then click the Pay online button. You will be taken to an online payment screen where you can enter your credit card details.

Adding family members to your account (a bundle)

You may wish to change your membership level to either move to a different membership giving level or to opt in or out of an auto renewing membership.  

If you would like to opt-out of an auto-renewing membership please call us at 201-569-2266 or send us an email to info@tenaflynaturecenter.org or see "Changing Credit Card Information" and select "Stop recurring payments".

When a member changes their membership level, the full price of the new membership term will be billed, and the next renewal date will be calculated based on new level settings and payment date. There is currently no pro-rating based on the previous membership level.

If a member upgrades to an auto renewing membership level they will follow the recurring payment process as a new member would. 

If an auto-renewing member changes membership levels to another auto-renewing level any changes to membership level will be automatically reflected in the membership fee charged to the member.  

After clicking the Change membership level button, members will be presented with the list of available membership levels.

After clicking Update and next, the member is asked to confirm the level changes.

You may also contact us and we will change your level call us at 201-569-2266 or send us an email to info@tenaflynaturecenter.org.

You may also stop recurring payments if you so desire.